Service Advisor / Service Writer
Five Star Wheels and Tires is a busy, established auto repair shop proudly serving the Oakland Park community. We are looking for an experienced Service Advisor / Service Writer to become a key part of our daily operations and grow with us long-term.
This role is ideal for someone who understands how an auto repair shop works, enjoys working with customers, and can confidently communicate with technicians while keeping jobs organized and moving efficiently.
Service Advisor / Service Writer
—————
You will be the main point of contact between our customers and our technicians. You play a critical role in ensuring repairs are clearly communicated, parts are ordered correctly, and customers feel informed and taken care of throughout the repair process.
This is not an entry-level or retail customer service position. Prior experience in an auto repair or body shop environment is required.
Full-time
Monday to Friday — 8:00 AM to 6:00 PM
2939 NW 17th Terrace Oakland Park, FL 33311
- Starting pay: $17–$23 per hour (based on experience)
- Performance review within the first 90 days
- Opportunity for increased pay for advisors who demonstrate strong performance, accuracy, and reliability
We are looking for someone who wants to prove themselves and grow within a stable shop environment.
- Independent shop environment (not a dealership or corporate chain)
- Team-oriented but requires self-motivation
- Opportunity to make a real impact on shop operations and customer experience
Applicants must have previous experience in an auto repair or body shop.
- Experience as a Service Advisor, Service Writer
- Experience ordering automotive parts
- Ability to communicate effectively with technicians and customers
- Comfortable handling multiple vehicles and priorities in a fast-paced shop
General retail, call center, or hospitality experience alone does not qualify.
- Greet customers and listen carefully to vehicle concerns
- Ask the right questions to clearly understand symptoms and issues
- Create accurate repair orders and communicate directly with technicians
- Explain repair recommendations, timelines, and costs to customers
- Order automotive parts from approved suppliers, considering price and delivery time
- Manage appointments, walk-ins, and job flow throughout the day
- Follow up with customers regarding repair status and approvals
- Keep the front office organized and running smoothly
- Honest, dependable, and detail-oriented
- Strong communication and organizational skills
- Confident decision-maker who follows through
- Punctual and reliable for morning shifts
- Team-oriented mindset with a long-term outlook
Applications without relevant automotive experience will not be considered.